Refund, Replacement & Returns Policy
Food is not something you can send back and resell, so our policy focuses on making things right when something goes wrong.
Damaged or wrong items
If an item arrives damaged (for example a leaking or bulging tin) or you received the wrong product, email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund the item, including its share of shipping.
Parcels that cannot be delivered
If your parcel is lost by the carrier or cannot be released by customs, we will either reship the order or refund it in full, at your choice. This does not apply if the parcel was refused or not collected by the recipient, or if the delivery address was wrong.
Cancelling an order
Because we purchase from the producer right after payment, you can cancel free of charge until we email you that the order has been purchased (usually within 24 hours). After that, cancellations are possible only if the goods have not yet shipped, minus any non-refundable costs.
Right of withdrawal (EU / UK)
Consumers in the EU and UK may withdraw from a distance purchase within 14 days of delivery. Food that is liable to deteriorate, and sealed goods unsealed after delivery for health or hygiene reasons, are excluded by law. Unopened, sealed items can be returned within 14 days; return shipping is paid by the customer.
How refunds are paid
Refunds go back to the original payment method within 14 days of approval.
Contact: [email protected] · Seller: CoreRation, Tbilisi, Georgia