DELIVERY

DDP International Shipping, Customs & Duties Included

We buy and pack each order to order, then ship it internationally with tracking. Here is what to expect.

Processing time

Orders are purchased from the producer, packed and handed to the carrier within 1–3 business days of payment. You receive an email with the tracking number as soon as the parcel leaves.

Transit time

Transit time depends on the destination country and the carrier and is shown at checkout before you pay. Customs processing can add a few days.

Duties and taxes

Where possible we show duties and import taxes at checkout and include them in the price you pay, so the courier does not ask you for extra money on delivery. If a destination does not allow prepayment of duties, checkout says so clearly before you order.

Documents in the parcel

Each parcel contains a commercial invoice, and meat products travel with the veterinary certificate and laboratory report for their production batch. See Sourcing & Documentation.

If a parcel is delayed or held

Write to us with your order number. We contact the carrier and, if needed, the customs office with the shipment documents. If a parcel cannot be released or delivered, our Refund Policy applies.

Where we ship

The list of destination countries is shown at checkout. Each product is offered only in the countries for which we hold the required documents, so if you see it in your country's catalogue, we can send it there. Browse all available provisions, explore long-shelf-life canned meats, or build a multi-week pack in the Reserve Calculator.